Use Katie for your FAQ (Freqently Asked Questions)

FAQs are a great way to help your users / customers to answer their most commonly asked questions quickly. Also, a well-written FAQ section will help you with your search engine optimisation efforts.

Katie provides the following main functionality out-of-the-box:

• Manage the content of your FAQ easily
• Provide a natural language based search for the audience/readers of your FAQ
• Make your FAQ available in communication channels like for example email, Slack, MS Teams, Whatsapp, Matrix, etc.
• Direct communication interface with your users / customers when FAQ was not helpful enough.

With Katie your FAQ will stay up to date and useful to your audience :-)

Getting started

• Login to Katie or register if you do not have an account yet.
• Select a domain you are a member of or create a new domain which will contain the content of your FAQ.
• Start creating QnA (Questions and Answers) or import existing FAQs.
• Make your FAQ available on your website, like for example https://www.veeting.com/en/faq, https://www.copine.ch/faq or https://rockondigital.ch/frequently-asked-questions/
• Make your FAQ available in your communication channels, like for example Slack or MS Teams.

Technical Documentation

• Katie API
  • Get all FAQ
  • Ask question
  • Send question to expert
  • ... (e.g. import existing FAQ)
• Katie as Headless CMS (Content Management System) for FAQ.
• Katie as Omnichannel Conversation Management System.

Contact

contact@wyona.com