Unlock the knowledge inside your TOPdesk instance

Your TOPdesk instance is full with knowledge.

With Katie’s powerful synergy of artificial and natural intelligence, your team can transfer and retain knowledge more efficiently - no more answering the same questions, no more corporate brain drain, effective workplace collaboration.

Connect your TOPdesk instance with Katie and Katie will analyze your customer requests / incidents, assist your agents with providing answers to your customers and when the confidence score is reliable enough, then Katie could answer directly to your customers.

How does Katie work with TOPdesk?

• A customer asks a question, for example "I have a new mobile phone number, how can I reset 2 factor authentication?"
• Katie will analyze the question, for example check whether it is a duplicated question and might has been answered before
• If Katie is able to provide a good answer, then the customer care agent can forward Katie's answer to the customer or otherwise replace / correct Katie's answer and Katie will learn accordingly.

Consider Katie as a human being who is eager to learn, but with a much better memory and never being impatient :-)

Integration Katie with TOPdesk?

In TOPdesk you can define Events (the when) that trigger a certain Action (the what).

The most simple integration is to define an "Aktionsabfolge" with two actions:

• Action 1: Forward question to Katie using the REST Interface of Katie
• Action 2: Writing the answer of Katie into TOPdesk

Contact

contact@wyona.com